Frequently asked questions to help you buy a voucher, a gift box or an item - Five Seas
Are gift boxes sent immediately after purchase?
Yes, your Five Seas gift box is sent immediately after purchase. You can choose between a digital delivery or a gift pack sent to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for immediate delivery in digital format or as a gift pouch to your home. This way, you get the best rate directly from the Five Seas establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is quite possible to have the gift box delivered directly to the recipient without them knowing the amount. Simply check the 'Hide the amount' option when placing your order on our Five Seas website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. The box is available in a digital version for immediate sending or in a gift pouch delivered to your home. Take advantage of these options to offer a unique experience at Five Seas.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, and you will benefit from the best rate directly from the Five Seas establishment.
How do I create a group fund and invite people?
To create a kitty and offer a Five Seas gift box, select the dedicated option during your purchase. You can then invite participants by email or link sharing, and customize your box as you wish. Enjoy immediate digital delivery or a gift pouch version delivered to your home with Five Seas.
How can I choose the amount for a gift card?
The gift boxes available at Five Seas offer predetermined amounts for gift vouchers. You can choose from the options offered, such as the gourmet brunch for two at €116 or the gourmet menu for two at €150, depending on your budget and preferences. All boxes are available on the official website of the Five Seas establishment.
How can I log in to my account?
To access your Five Seas account, use your email address and password on the login page. If you have forgotten your password, use the reset option available on the same Five Seas page.
How can I empty my cart?
To empty your cart on our website, go to the top right corner of the page and click on the cart icon, then on the 'Empty Cart' button. This option is available at any time to facilitate your shopping at Five Seas.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and ready to be given as per your wishes, at Five Seas.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our Five Seas website.
How do I purchase or give a gift box?
To offer a Five Seas gift box, select the box of your choice from our gastronomic, wellness, or stay experiences, add it to your cart, and personalize it with a message. You will then receive your box at home or in a digital version for immediate redemption.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our Five Seas gift boxes allow the recipient to choose from our various experiences, such as a gourmet dinner, a romantic getaway, or a relaxing moment at the spa.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can enjoy the unique experience offered by our establishment Five Seas by Inwood Hotels in Cannes.
Is the gift box customer service reachable by email?
You can email us at the address listed on our website for any questions regarding your gift box. We commit to responding within 48 business hours for a personalized experience at Five Seas.
Is the gift box customer service reachable by phone?
Customer service is available by phone from Monday to Friday, 9 AM to 6 PM, or by email for any questions regarding your Five Seas gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order at Five Seas.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift boxes, an online chat is available on our website. You will find help there to fully enjoy your experience at Five Seas.
Is there a dedicated customer service for gift boxes?
Five Seas offers dedicated customer service to answer all your questions about your gift box. You can find detailed information about the available services, such as the gourmet brunch or the romantic getaway, directly on our website. Enjoy your experience at Five Seas to the fullest.
Is there a dedicated FAQ for gift boxes?
This FAQ answers your questions about using your Five Seas gift box. You will find information about booking your dates, the validity of the box, and the available services, such as our gastronomic restaurant or our spa by Sothys, for a relaxing and enjoyable experience.
Is spa access included in my gift box?
Access to the spa is included in the 'Carte Cadeau SPA by Sothys' gift box for a value of 50 €. For other gift boxes, please check the services included in your Five Seas gift box.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Five Seas gift box enjoys the same services as other customers, such as the gourmet restaurant, the Sothys spa, or the swimming pool, according to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The details of your gift box's services are specified in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at Five Seas.
Is parking included in my gift box?
Parking is not included in the gift boxes offered by Five Seas.
Is breakfast included in my gift box?
Breakfast is not automatically included in the Five Seas gift boxes. Check the specific terms of your box to confirm the services included during your stay.
Is special attention given to the recipient of a gift box?
The recipient of a gift box enjoys special attention at Five Seas. For example, the Romantic Getaway includes rose petals and a bottle of champagne, while the Gourmet Brunch offers a moment of sharing in a convivial atmosphere. These services are designed to make your experience unique at our Five Seas establishment.
Is a welcome drink included in my gift box?
Your Five Seas gift box includes a welcome drink during your stay.
Should we bring towels to the Spa?
The towels are provided by the Spa by Sothys at Five Seas. Therefore, you do not need to bring any during your relaxation session at our Five Seas establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can offer multiple gift boxes to your employees and customize them according to your wishes. Our gift boxes are available in a gift pouch version delivered to your home or immediate digital dispatch, for an unforgettable relaxation and gastronomy experience at Five Seas.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital or paper format. The boxes are customizable and delivered immediately, according to your preferences, at our Five Seas establishment.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the volume ordered at Five Seas.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options, to provide a unique experience at Five Seas.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update it directly during your online purchase. The lucky recipient can then book their dates at the Five Seas establishment.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. The conditions for leaving a review are available during your booking at Five Seas.
How can I contact the store?
For any questions regarding our gift boxes, you will find the necessary information on our website. Beneficiaries can book their dates directly with the Five Seas establishment.
Is there a dress code for the gift box?
The Five Seas by Inwood Hotels in Cannes does not enforce a strict dress code, but appropriate and elegant attire is recommended to fully enjoy the gastronomic experience and refined setting of the establishment.
From what age can I get a treatment?
The minimum age to enjoy a spa treatment by Sothys is 16 years. Relax and unwind at our Five Seas establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. Recipients can choose their dates directly with the Five Seas establishment.
How can one access the hotel from the airport?
To access the Five Seas hotel from the airport, you can choose a taxi or a transfer service. The establishment is located in the heart of Cannes, just steps away from the Croisette and the Palais des Festivals, making it an easily accessible destination. Five Seas.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured in our Five Seas establishment.
Are pets allowed in the establishment?
Pets are allowed at Five Seas, provided that the establishment's conditions are respected.
Where can I find the menus?
The menus of Five Seas are available on the detailed sheet of each gift box or directly on the establishment's website. You will find gourmet options such as brunch or the 4-course gourmet menu, as well as romantic and wellness getaways. Discover these offers on the Five Seas establishment website.
What are the hours of operation?
The hours at Five Seas vary depending on the service. The panoramic restaurant Le Roof and the spa by Sothys offer moments of relaxation and gastronomy at times tailored for your comfort, in our Five Seas establishment.
Is there parking available near the establishment?
The Five Seas by Inwood Hotels, located in the heart of Cannes, does not have a private parking lot. However, several public parking options are available near the Five Seas establishment.
What are the delivery methods for gift boxes/vouchers?
Five Seas gift boxes can be sent immediately by email or delivered to your home as a gift pouch. You choose the delivery method that suits you at the time of purchase, with secure and personalized shipping according to your Five Seas wishes.
Is postal delivery offered?
We offer to send our gift boxes to your home by post. The gift box is also available in a digital version for immediate sending, with a customizable gift pouch according to your preferences. Five Seas gift boxes.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic, wellness, and stay experiences at our Five Seas establishment.
Is the gift box available in physical format?
Yes, the Five Seas gift box is available in physical format. You can also choose a digital version for immediate delivery.
Is the box presented in a neat packaging?
Yes, our Five Seas gift boxes are carefully packed in an elegant pouch, ready to give. You can also opt for an immediate digital delivery or choose a gift pouch version delivered to your home.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email. The recipient can then enjoy their experience at Five Seas without delay.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. Shipping costs vary depending on the options chosen, at our establishment Five Seas.
Do you deliver gift boxes internationally?
Five Seas gift boxes can be delivered internationally. Shipping costs and times depend on the destination, with immediate delivery in digital format or home delivery in a gift pouch. Five Seas.
What are the delivery times for gift boxes by mail?
Five Seas gift boxes are shipped within 24 hours by mail. The standard delivery time is 2 to 4 business days in metropolitan France, depending on your delivery address. The boxes are also available in a digital version for immediate use, sent by email. Five Seas.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times are indicated at the time of purchase, in our Five Seas establishment.
Is express delivery available?
The delivery of your gift box can be done immediately in digital version or as a gift pouch sent to your home, depending on your preference. You benefit from fast and secure shipping to offer an unforgettable experience at Five Seas.
How can I track my order?
You can track your order by logging into your account on our website. The lucky recipient can reserve their dates at the establishment and fully enjoy their experience at Five Seas.
Can I receive my gift box by email or mail?
You can choose to receive your Five Seas gift box by email or by mail according to your preference. Delivery is immediate in digital version, and you can customize your gift box as you wish. Your Five Seas gift box.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is 3 to 5 business days. You can also opt for an immediate digital send. All our gift boxes are available for purchase on our official Five Seas website.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your Five Seas gift box remains valid. You can use it for a new booking according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. You can enjoy your moment of relaxation or gastronomy according to the availability at Five Seas.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on availability and reservation conditions at the time of use. You can enjoy various experiences, such as a gourmet brunch or a gastronomic dinner, at our Five Seas establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. These conditions are specific to each gift box and may vary according to the type of service reserved at our establishment, Five Seas.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions at the time of your request. Enjoy your refined stay in the heart of Cannes at our Five Seas establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the terms and conditions of Five Seas.
Is it possible to reschedule without fees with a gift box?
Date postponement is possible depending on availability and the conditions of your Five Seas gift box.
Can I convert my gift box into a gift card?
Five Seas gift boxes cannot be converted into gift checks. You can use them to book an experience at our establishment, such as a gourmet dinner or an overnight stay in Cannes.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
We offer special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with options such as the Romantic Getaway to Cannes or the Gourmet Menu at the panoramic restaurant Le Roof. Explore our online selection to discover the available offers and give an unforgettable experience at Five Seas.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays, weddings, or gatherings with friends. For example, our 'Romantic Getaway in Cannes' box is perfect for a romantic interlude, while the 'Gourmet Brunch' or 'Gourmet Menu' are ideal for celebrations with loved ones. Discover our selection to find the perfect offer at Five Seas.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Five Seas are official and guaranteed without intermediaries, with secure payment directly to the establishment. You thus benefit from the best rate and the assurance of an authentic experience.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Five Seas gift boxes correspond to those offered by the establishment, such as a gourmet brunch, a gastronomic dinner, or a romantic getaway, for a unique experience in Cannes.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Bartering services is possible depending on availability and booking conditions at Five Seas.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a Five Seas gift box.
Is online payment secure?
Online payment on our platform is fully secure to ensure the protection of your banking data. You thus benefit from the best rate directly from the Five Seas establishment.
Is payment via group or shared payment possible?
Payment via group or shared funds is not currently offered. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options available during your order at Five Seas.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Five Seas, whether it's for a gourmet dinner, a romantic getaway, or a relaxing spa moment. Each box allows you to enjoy an overnight stay, a meal, or a treatment at our Five Seas establishment.
Is it possible to pay in installments?
Paying in installments is possible according to the conditions of your order at Five Seas.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from secure payment directly to the Five Seas establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for their Five Seas gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At Five Seas, all your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account on our website. There, you will find all the necessary information to track your Five Seas gift box purchases.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your Five Seas gift boxes.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at Five Seas. You can also view it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best rate by purchasing directly from the Five Seas establishment.
Can a promotional code be used?
You can use a promotional code when purchasing a gift set. Check its validity and usage in the terms and conditions of our establishment Five Seas.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from the Five Seas establishment.
Do you accept vacation checks?
Five Seas accepts vacation checks for the purchase of our gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You have the option to add a personalized message when purchasing your gift box, which will then be included with the shipment. You can choose and customize your gift box according to your preferences, for a unique experience at Five Seas.
Can we add options to your gift box offers?
The Five Seas gift boxes can be customized to your liking, with various options such as rose petals or a bottle of champagne. You can choose and customize your gift box directly at the time of purchase to offer a unique experience to your loved ones, at our Five Seas establishment.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options that you can choose during your online order. Your box will be sent to your home with careful packaging, for a memorable unboxing experience at Five Seas.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. Choose and customize your box to your liking to offer a unique experience at Five Seas.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, at our Five Seas establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Five Seas paper gift box, a duplicate can be issued subject to availability. The gift box can be sent immediately in digital version for quick use at Five Seas.
Can partially used gift boxes be refunded?
Partially used Five Seas gift boxes are non-refundable. The terms of use are specified at the time of purchase for a relaxing and gastronomic experience with complete peace of mind at Five Seas.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to purchase conditions. Five Seas gift boxes offer flexibility to customize your gift as you wish.
Does the right of withdrawal apply to the purchase of a gift box?
The Five Seas gift box is non-refundable and non-exchangeable, as it is a service to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the terms of sale indicated at the time of purchase. Five Seas gift boxes offer flexibility to book dates according to the establishment's availability.
What should I do if the received box is damaged or contains an error?
If your Five Seas gift box is damaged or contains an error, a photo of the box will allow us to process your request quickly according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for your gift box depend on the general terms and conditions of Five Seas. You can consult them directly on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
The Five Seas gift box must be used before its expiration date. If this date is exceeded, it can no longer be used. Check the box's conditions to know any possible extension options.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the Five Seas establishment.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the Five Seas establishment by Inwood Hotels. The gift card or voucher allows you to fully enjoy our services, whether for a gourmet dinner, a romantic getaway, or a relaxing moment at the spa.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified at the time of purchase and depend on the specific conditions of Five Seas.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Five Seas gift boxes are neither exchangeable nor refundable. You can offer a unique experience with our gift boxes, such as a gourmet dinner or a refined stay in Cannes, for an elegant and memorable interlude.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the establishment's availability. To fully enjoy your experience, check the available dates when making your reservation at Five Seas.
Is booking with a gift box subject to availability?
The reservation with a gift box at Five Seas is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new Five Seas password.
Do I need the gift box number to make a reservation with a gift box?
To book with your Five Seas gift box, you will need the associated number. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. Five Seas by Inwood Hotels invites you to enjoy a refined stay between Mediterranean sweetness and the Art of Living of the Epicurean, with amenities such as a gourmet restaurant, a pool, and a Sothys spa. Check the reservation conditions to plan your getaway to Cannes.
Can I use my gift box on holidays?
The use of your gift box at Five Seas is possible on holidays, subject to the availability of the establishment. Fully enjoy your experience in our luxury hotel in Cannes.
Can I freely choose my dates with a gift box?
You can book your stay dates according to the availability at the Five Seas establishment.
Can I book online with my gift voucher?
The booking with a gift box is made directly with the Five Seas establishment, subject to availability and the conditions mentioned at the time of purchase.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box at Five Seas by Inwood Hotels. You can use this option to plan your stay or dining experience according to your preferences.
Can I make a reservation by email with my gift box?
Booking with a gift box at Five Seas by Inwood Hotels can be done via email, subject to the establishment's conditions. Nestled in the heart of Cannes, just steps away from the Croisette and the Palais des Festivals, Five Seas offers personalized services for a unique experience.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. Five Seas gift boxes offer flexibility to adapt your experience to your preferences.
Does my gift box cover the entire service?
Your Five Seas gift box covers the service mentioned on your exchange voucher. Any additional charges or options, such as extra services or specific arrangements, are at your expense. The booking and usage conditions are specified at the time of booking.
Is my gift box personalized?
Your gift box is personalized with the recipient's name indicated at the time of purchase. It cannot be modified afterwards. Enjoy your experience at Five Seas to the fullest.
Can my gift box be used all at once?
Your Five Seas gift box can be used in one go. You can book your dates directly with the establishment to fully enjoy your experience.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only within our Five Seas establishment.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at our Five Seas establishment, located in the heart of Cannes. You can thus fully enjoy our gastronomic restaurant, our Sothys spa, or our swimming pool, for a refined and elegant getaway.
Is an upgrade possible with an additional fee using my gift box?
An upgrade may be possible depending on availability and the conditions of the Five Seas establishment.
Can someone else use my gift box?
The gift box is personalized and reserved for its recipient. It can only be used by the person indicated at the time of purchase, at our Five Seas establishment.
Can an additional payment be requested on-site when using the gift box?
A supplementary payment may be requested during your stay according to the conditions of your gift box. These terms are specified at the time of purchase, at our Five Seas establishment.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon arrival when using your gift box at Five Seas by Inwood Hotels.
Do you accept pets?
The presence of pets depends on the conditions of the Five Seas establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift certificate at Five Seas, log in to your account and follow the instructions on our website. The reservation conditions are specific to each gift box and are detailed at the time of purchase. Enjoy your experience at Five Seas to the fullest.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest at Five Seas.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on availability and reservation conditions at the time of your visit to Five Seas.
What are the check-in and check-out times?
The arrival and departure times are specified when booking your stay at Five Seas.
What services are included in a gift certificate?
The services included in a gift certificate depend on the chosen box set. You can enjoy a unique experience at Five Seas, ranging from a gourmet dinner to a romantic stay, and a relaxing moment at the spa.
What is the difference between a gift box and a free amount voucher?
A Five Seas gift box allows you to choose from predefined experiences such as a gourmet dinner, an overnight stay, or a spa session, while an open-amount voucher offers you the flexibility to pay for a service of your choice up to the selected amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can review them before your purchase to fully enjoy your experience at Five Seas.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and fully enjoy the experience offered at our Five Seas establishment.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order so that the recipient can enjoy their experience at Five Seas.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity may be considered according to the conditions of the Five Seas establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment Five Seas.
What is the validity period of a gift box?
The validity period of a Five Seas gift box is 1 to 3 years depending on the establishment. To fully enjoy the experience, the lucky recipient can book their dates at the establishment and choose from our refined services, such as a gourmet brunch or a romantic getaway to Cannes.
Are children allowed?
The Five Seas by Inwood Hotels, located in the heart of Cannes, welcomes children. However, it is advisable to check the specific conditions of the Five Seas establishment to ensure a stay that meets your needs.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to the conditions of the Five Seas establishment.
Is the spa access private?
Access to the Sothys spa at Five Seas is included in some gift sets, but it is not private. Beneficiaries can enjoy the facilities and services offered in the spa of our Five Seas establishment.
What types of gift boxes do you offer?
We offer gift boxes for refined stays, gastronomic experiences, moments of well-being, or romantic getaways in the heart of Cannes. The options include nights in 5-star hotels, gourmet menus, spa access, and panoramic brunches. Enjoy these privileged moments at our Five Seas establishment.